Our Customer Service Charter defines the standards you can expect from us at every stage of your journey – from initial enquiry and specification, through order processing and delivery, to long-term aftercare support.
As a manufacturer of premium PVC-U Sliding Sash Windows, we are committed to delivering not only exceptional products, but an equally exceptional service experience.
Reliability – We do what we say we will do.
We commit to delivering orders On Time and In Full wherever possible, supported by robust production planning and transparent lead times. Should challenges arise, we communicate early and clearly to minimise disruption to your project.
Accuracy – Right first time is our standard.
From quotation to manufacture, we focus on accuracy and attention to detail, reducing the need for rework and aftersales intervention. Our order validation processes and experienced team help ensure your products are manufactured exactly as specified.
Partnership – We see our customers as partners.
We work collaboratively to help you deliver high-quality installations and outstanding service to your own customers, offering advice, technical expertise and ongoing support whenever needed.
Our experienced technical team is available throughout your projecting, including:
We actively monitor performance, customer feedback and aftersales data, manufacturing data including all rework data and quality inspection data to identify the route cause of any anomalies, allowing us continually improve our products and service. Our goal is not only to meet expectations, but to exceed them – consistently and reliably.
Technical Processing Manager
Service Engineer
